Corporate IT Management (Elective-IV)
Basic concepts : Understanding information systems - data and information, creating information, quality of information, categorization of corporate information systems.
IT management: Overview, IT infrastructure, IT management disciplines, IT managers, disadvantages of IT management
Acquiring and developing BIS :Methods of software acquisition - initiating system development, BIS acquisition, rapid application development.
Corporate Project Management : project management process and methodology, System Analysis, System Design, Implementation and Maintenance. Case Study: Falling at the final hurdle.
End user computing: End user IS services, managing network services, end user development, providing end user services, Case Study: Using network computers to reduce the total cost of ownership.
Managing E-business: E-business strategy and analysis, strategic analysis, strategic objectives & strategic implementation, managing e-business infrastructure.
Managing Information Security: Need of control, control strategies, types of controls, techniques of controlling information systems, threats related to internet services. Case Study: Computer Viruses.
Ethical, legal and moral constraints on information systems: Management issues, Professionalism, ethics and morality, code of conduct, social issues, moral issues, legal issues, software piracy.
CHAPTER 2
IT management
IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities. These resources may include tangible investments like computer hardware, software, data, networks and data centre facilities, as well as the staff who are hired to maintain them.
Managing this responsibility within a company entails many of the basic management functions, like budgeting, staffing, change management, and organizing and controlling, along with other aspects that are unique to technology, like software design, network planning, tech support etc.
2.1 Overview
The central aim of IT management is to generate value through the use of technology. To achieve this, business strategies and technology must be aligned.
IT Management is different from management information systems. The latter refers to management methods tied to the automation or support of human decision making. IT Management refers to IT related management activities in organizations. MIS is focused mainly on the business aspect, with strong input into the technology phase of the business/organization.
A primary focus of IT management is the value creation made possible by technology. This requires the alignment of technology and business strategies. While the value creation for an organization involves a network of relationships between internal and external environments, technology plays an important role in improving the overall value chain of an organization.
2.2 IT infrastructure
Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also various software and networkcomponents.
The fields of IT management and IT service management rely on IT infrastructure, and the ITIL framework was developed as a set of best practices with regard to IT infrastructure. Enterprise IT infrastructure typically refers to components required for the existence, operation and management of an enterprise IT environment. It can be internal to an organization and deployed within owned facilities, or deployed within a cloud computing system, or a combination thereof. An IT infrastructure consists of a set of physical devices and software applications that are required to operate the entire enterprise.
2.3 IT management disciplines
The below concepts are commonly listed or investigated under the broad term IT Management.
- Business/IT alignment
Business-IT alignment is a dynamic state in which a business organization is able to use information technology (IT) to achieve business objectives - typically improved financial performance or marketplace competitiveness. Some definitions focus more on outcomes (the ability of IT to produce business value) than means (the harmony between IT and business decision-makers within the organizations).
- IT governance
Information and technology (IT) governance is a subset discipline of corporate governance, focused on information and technology (IT) and its performance and risk management. The interest in IT governance is due to the ongoing need within organizations to focus value creation efforts on an organization's strategic objectives and to better manage the performance of those responsible for creating this value in the best interest of all stakeholders. It has evolved from The Principles of Scientific Management, Total Quality Management and ISO 9001 Quality management system.
- IT financial management
Financial Management for IT Services is a Service Strategy element of the ITIL best practice framework. The aim of this ITIL process area is to give accurate and cost effective stewardship of IT assets and resources used in providing IT Services. It is used to plan, control and recover costs expended in providing the IT Services negotiated and agreed to in a service-level agreement (SLA).
- IT service management
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
- Sourcing
Corporate sourcing refers to a system where divisions of companies coordinate the procurement and distribution of materials, parts, equipment, and supplies for the organization. This is a supply chain, purchasing/procurement, and inventory function. This enables bulk discounting, auditing, and Sarbanes-Oxley compliance.
- IT configuration management
Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. The CM process is widely used by military engineering organizations to manage changes throughout the system lifecycle of complex systems, such as weapon systems, military vehicles, and information systems. Outside the military, the CM process is also used with IT service management as defined by ITIL, and with other domain models in the civil engineering and other industrial engineering segments such as roads, bridges, canals, dams, and buildings.
2.4 IT managers
IT managers have a lot in common with project managers but their main difference is one of focus: an IT manager is responsible and accountable for an ongoing program of IT services while the project manager's responsibility and accountability are both limited to a project with a clear start and end date.
Most IT management programs are designed to educate and develop managers who can effectively manage the planning, design, selection, implementation, use, and administration of emerging and converging information and communications technologies. The program curriculum provides students with the technical knowledge and management knowledge and skills needed to effectively integrate people, information and communication technologies, and business processes in support of organizational strategic goals.
Graduates should be able:
- to explain the important terminology, facts, concepts, principles, analytic techniques, and theories used in IT management.
- to apply important terminology, facts, concepts, principles, analytic techniques, and theories in IT management when analyzing complex factual situations.
- to integrate (or synthesize) important facts, concepts, principles, and theories in IT management when developing solutions to IT management multifaceted problems in complex situations.
2.5 Disadvantages of IT management.
Technology improves everyday tasks that used to be performed by human employees and is now carried out by computer systems. Telephone answering systems replacing live receptionists is one example of such substitution. It is, however, important to understand that often these changes can lead to issues as well as benefits. Losing personal communication with clients, security issues, etc. may have a heavy impact in company value. Such aspects must be considered before, during and after all decisions and implementations for IT management to be successful.
Even though information technology systems allow businesses to be conducted at a faster pace, that quicker pace is not without its flaws. Information technology systems are extremely vulnerable to security breaches. For the most part information technology systems are most vulnerable when they can be accessed through the Internet.
Corporate IT Management (Elective-IV)
Basic concepts : Understanding information systems - data and information, creating information, quality of information, categorization of corporate information systems.
IT management: Overview, IT infrastructure, IT management disciplines, IT managers, disadvantages of IT management
Acquiring and developing BIS :Methods of software acquisition - initiating system development, BIS acquisition, rapid application development.
Corporate Project Management : project management process and methodology, System Analysis, System Design, Implementation and Maintenance. Case Study: Falling at the final hurdle.
End user computing: End user IS services, managing network services, end user development, providing end user services, Case Study: Using network computers to reduce the total cost of ownership.
Managing E-business: E-business strategy and analysis, strategic analysis, strategic objectives & strategic implementation, managing e-business infrastructure.
Managing Information Security: Need of control, control strategies, types of controls, techniques of controlling information systems, threats related to internet services. Case Study: Computer Viruses.
Ethical, legal and moral constraints on information systems: Management issues, Professionalism, ethics and morality, code of conduct, social issues, moral issues, legal issues, software piracy.
CHAPTER 2
IT management
IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities. These resources may include tangible investments like computer hardware, software, data, networks and data centre facilities, as well as the staff who are hired to maintain them.
Managing this responsibility within a company entails many of the basic management functions, like budgeting, staffing, change management, and organizing and controlling, along with other aspects that are unique to technology, like software design, network planning, tech support etc.
2.1 Overview
The central aim of IT management is to generate value through the use of technology. To achieve this, business strategies and technology must be aligned.
IT Management is different from management information systems. The latter refers to management methods tied to the automation or support of human decision making. IT Management refers to IT related management activities in organizations. MIS is focused mainly on the business aspect, with strong input into the technology phase of the business/organization.
A primary focus of IT management is the value creation made possible by technology. This requires the alignment of technology and business strategies. While the value creation for an organization involves a network of relationships between internal and external environments, technology plays an important role in improving the overall value chain of an organization.
2.2 IT infrastructure
Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also various software and networkcomponents.
The fields of IT management and IT service management rely on IT infrastructure, and the ITIL framework was developed as a set of best practices with regard to IT infrastructure. Enterprise IT infrastructure typically refers to components required for the existence, operation and management of an enterprise IT environment. It can be internal to an organization and deployed within owned facilities, or deployed within a cloud computing system, or a combination thereof. An IT infrastructure consists of a set of physical devices and software applications that are required to operate the entire enterprise.
2.3 IT management disciplines
The below concepts are commonly listed or investigated under the broad term IT Management.
- Business/IT alignment
Business-IT alignment is a dynamic state in which a business organization is able to use information technology (IT) to achieve business objectives - typically improved financial performance or marketplace competitiveness. Some definitions focus more on outcomes (the ability of IT to produce business value) than means (the harmony between IT and business decision-makers within the organizations).
- IT governance
Information and technology (IT) governance is a subset discipline of corporate governance, focused on information and technology (IT) and its performance and risk management. The interest in IT governance is due to the ongoing need within organizations to focus value creation efforts on an organization's strategic objectives and to better manage the performance of those responsible for creating this value in the best interest of all stakeholders. It has evolved from The Principles of Scientific Management, Total Quality Management and ISO 9001 Quality management system.
- IT financial management
Financial Management for IT Services is a Service Strategy element of the ITIL best practice framework. The aim of this ITIL process area is to give accurate and cost effective stewardship of IT assets and resources used in providing IT Services. It is used to plan, control and recover costs expended in providing the IT Services negotiated and agreed to in a service-level agreement (SLA).
- IT service management
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
- Sourcing
Corporate sourcing refers to a system where divisions of companies coordinate the procurement and distribution of materials, parts, equipment, and supplies for the organization. This is a supply chain, purchasing/procurement, and inventory function. This enables bulk discounting, auditing, and Sarbanes-Oxley compliance.
- IT configuration management
Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. The CM process is widely used by military engineering organizations to manage changes throughout the system lifecycle of complex systems, such as weapon systems, military vehicles, and information systems. Outside the military, the CM process is also used with IT service management as defined by ITIL, and with other domain models in the civil engineering and other industrial engineering segments such as roads, bridges, canals, dams, and buildings.
2.4 IT managers
IT managers have a lot in common with project managers but their main difference is one of focus: an IT manager is responsible and accountable for an ongoing program of IT services while the project manager's responsibility and accountability are both limited to a project with a clear start and end date.
Most IT management programs are designed to educate and develop managers who can effectively manage the planning, design, selection, implementation, use, and administration of emerging and converging information and communications technologies. The program curriculum provides students with the technical knowledge and management knowledge and skills needed to effectively integrate people, information and communication technologies, and business processes in support of organizational strategic goals.
Graduates should be able:
- to explain the important terminology, facts, concepts, principles, analytic techniques, and theories used in IT management.
- to apply important terminology, facts, concepts, principles, analytic techniques, and theories in IT management when analyzing complex factual situations.
- to integrate (or synthesize) important facts, concepts, principles, and theories in IT management when developing solutions to IT management multifaceted problems in complex situations.
2.5 Disadvantages of IT management.
Technology improves everyday tasks that used to be performed by human employees and is now carried out by computer systems. Telephone answering systems replacing live receptionists is one example of such substitution. It is, however, important to understand that often these changes can lead to issues as well as benefits. Losing personal communication with clients, security issues, etc. may have a heavy impact in company value. Such aspects must be considered before, during and after all decisions and implementations for IT management to be successful.
Even though information technology systems allow businesses to be conducted at a faster pace, that quicker pace is not without its flaws. Information technology systems are extremely vulnerable to security breaches. For the most part information technology systems are most vulnerable when they can be accessed through the Internet.
Basic concepts : Understanding information systems - data and information, creating information, quality of information, categorization of corporate information systems.
IT management: Overview, IT infrastructure, IT management disciplines, IT managers, disadvantages of IT management
Acquiring and developing BIS :Methods of software acquisition - initiating system development, BIS acquisition, rapid application development.
Corporate Project Management : project management process and methodology, System Analysis, System Design, Implementation and Maintenance. Case Study: Falling at the final hurdle.
End user computing: End user IS services, managing network services, end user development, providing end user services, Case Study: Using network computers to reduce the total cost of ownership.
Managing E-business: E-business strategy and analysis, strategic analysis, strategic objectives & strategic implementation, managing e-business infrastructure.
Managing Information Security: Need of control, control strategies, types of controls, techniques of controlling information systems, threats related to internet services. Case Study: Computer Viruses.
Ethical, legal and moral constraints on information systems: Management issues, Professionalism, ethics and morality, code of conduct, social issues, moral issues, legal issues, software piracy.
CHAPTER 2
IT management
IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities. These resources may include tangible investments like computer hardware, software, data, networks and data centre facilities, as well as the staff who are hired to maintain them.
Managing this responsibility within a company entails many of the basic management functions, like budgeting, staffing, change management, and organizing and controlling, along with other aspects that are unique to technology, like software design, network planning, tech support etc.
2.1 Overview
The central aim of IT management is to generate value through the use of technology. To achieve this, business strategies and technology must be aligned.
IT Management is different from management information systems. The latter refers to management methods tied to the automation or support of human decision making. IT Management refers to IT related management activities in organizations. MIS is focused mainly on the business aspect, with strong input into the technology phase of the business/organization.
A primary focus of IT management is the value creation made possible by technology. This requires the alignment of technology and business strategies. While the value creation for an organization involves a network of relationships between internal and external environments, technology plays an important role in improving the overall value chain of an organization.
2.2 IT infrastructure
Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also various software and networkcomponents.
The fields of IT management and IT service management rely on IT infrastructure, and the ITIL framework was developed as a set of best practices with regard to IT infrastructure. Enterprise IT infrastructure typically refers to components required for the existence, operation and management of an enterprise IT environment. It can be internal to an organization and deployed within owned facilities, or deployed within a cloud computing system, or a combination thereof. An IT infrastructure consists of a set of physical devices and software applications that are required to operate the entire enterprise.
2.3 IT management disciplines
The below concepts are commonly listed or investigated under the broad term IT Management.
- Business/IT alignment
Business-IT alignment is a dynamic state in which a business organization is able to use information technology (IT) to achieve business objectives - typically improved financial performance or marketplace competitiveness. Some definitions focus more on outcomes (the ability of IT to produce business value) than means (the harmony between IT and business decision-makers within the organizations).
- IT governance
Information and technology (IT) governance is a subset discipline of corporate governance, focused on information and technology (IT) and its performance and risk management. The interest in IT governance is due to the ongoing need within organizations to focus value creation efforts on an organization's strategic objectives and to better manage the performance of those responsible for creating this value in the best interest of all stakeholders. It has evolved from The Principles of Scientific Management, Total Quality Management and ISO 9001 Quality management system.
- IT financial management
Financial Management for IT Services is a Service Strategy element of the ITIL best practice framework. The aim of this ITIL process area is to give accurate and cost effective stewardship of IT assets and resources used in providing IT Services. It is used to plan, control and recover costs expended in providing the IT Services negotiated and agreed to in a service-level agreement (SLA).
- IT service management
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
- Sourcing
Corporate sourcing refers to a system where divisions of companies coordinate the procurement and distribution of materials, parts, equipment, and supplies for the organization. This is a supply chain, purchasing/procurement, and inventory function. This enables bulk discounting, auditing, and Sarbanes-Oxley compliance.
- IT configuration management
Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. The CM process is widely used by military engineering organizations to manage changes throughout the system lifecycle of complex systems, such as weapon systems, military vehicles, and information systems. Outside the military, the CM process is also used with IT service management as defined by ITIL, and with other domain models in the civil engineering and other industrial engineering segments such as roads, bridges, canals, dams, and buildings.
2.4 IT managers
IT managers have a lot in common with project managers but their main difference is one of focus: an IT manager is responsible and accountable for an ongoing program of IT services while the project manager's responsibility and accountability are both limited to a project with a clear start and end date.
Most IT management programs are designed to educate and develop managers who can effectively manage the planning, design, selection, implementation, use, and administration of emerging and converging information and communications technologies. The program curriculum provides students with the technical knowledge and management knowledge and skills needed to effectively integrate people, information and communication technologies, and business processes in support of organizational strategic goals.
Graduates should be able:
- to explain the important terminology, facts, concepts, principles, analytic techniques, and theories used in IT management.
- to apply important terminology, facts, concepts, principles, analytic techniques, and theories in IT management when analyzing complex factual situations.
- to integrate (or synthesize) important facts, concepts, principles, and theories in IT management when developing solutions to IT management multifaceted problems in complex situations.
2.5 Disadvantages of IT management.
Technology improves everyday tasks that used to be performed by human employees and is now carried out by computer systems. Telephone answering systems replacing live receptionists is one example of such substitution. It is, however, important to understand that often these changes can lead to issues as well as benefits. Losing personal communication with clients, security issues, etc. may have a heavy impact in company value. Such aspects must be considered before, during and after all decisions and implementations for IT management to be successful.
Even though information technology systems allow businesses to be conducted at a faster pace, that quicker pace is not without its flaws. Information technology systems are extremely vulnerable to security breaches. For the most part information technology systems are most vulnerable when they can be accessed through the Internet.
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